Refund And Returns Policy

Effective Date: 01 March 2025

At VEQVE, we value your satisfaction and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy. Please review the details below.

1. Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Products must be unused, unworn, and in their original packaging with all tags and accessories included.
• Certain items, such as perishable goods, personal care products, and custom-made items, may not be eligible for return.

2. Return Process

1. Contact our customer support team at [Contact@sherzaman.com] with your order details and reason for return.
2. Our team will provide you with a Return Authorization Number (RAN) and return instructions.
3. Securely pack the item and include the RAN inside the package.
4. Ship the item to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

• If you received a defective or incorrect item, please contact us immediately for a replacement.
• Exchanges are subject to product availability.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards and downloadable software.
• Health and personal care items.
• Items marked as Final Sale.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check your bank account and contact your payment provider.
• If the issue persists, contact our support team at [Contact@sherzaman.com].

7. Contact Us

For any questions or concerns regarding our Refund and Return Policy, please reach out to:
Email: Contact@sherzaman.com
Address: 7288 HANOVER GREEN DR STE A, MECHANICSVILLE, VA, 23111-1709, USA

Thank you for shopping with VEQVE. We appreciate your business and are here to help!